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Credential Verification for a Fully Eligible Workforce
A license that’s expired, suspended, or simply unverified is a risk your organization can’t afford to carry. ProviderTrust delivers primary source verification for every license and credential your workforce holds, confirming what’s valid, what’s changed, and what needs your attention, without the manual chasing.
license and credential verifications performed annually
license verifications delivered within 2 days
individual state licensing boards monitored
Overview
Primary source verification means confirming a license or credential directly with the organization that issued it, such as a state licensing board, the DEA, or the American Board of Medical Specialties (ABMS), rather than relying on a copy of a document or a candidate’s own account. It’s the standard to which healthcare organizations are held and that patients, regulators, and accrediting bodies expect.
ProviderTrust performs primary source verification for state licenses in all 50 states, board certifications through ABMS, and multi-state compact licenses via our Nursys integration for RNs, LVNs, and LPNs, DEA, and CDS registrations. That responsibility typically falls to Human Resources (49%) or a dedicated credentialing department (45%), according to ProviderTrust’s own research into the state of credential verification.
What we verify:
WHY IT MATTERS
In a recent ProviderTrust survey of healthcare executives, 99% agreed that accurate and timely employee eligibility information supports quality of care, and 88% said their organizations have increased their focus on credential verification over the past 18 to 24 months. Yet nearly half of respondents (48%) reported that their organization doesn’t store credential data in a centralized hub, regardless of which department owns the process.
That gap between priority and practice invites risk for healthcare organizations. More than half of respondents (57%) rated integration with a credential data repository as very important to their process, a sign that record-keeping and audit-readiness are only becoming more important, not less.
COMMON CHALLENGES
Even experienced credentialing teams run into the same set of obstacles when managing license and credential verification manually. That often includes:
These are common pain points, and the solution is simple: automated verification built to keep up with the scale and complexity of a healthcare workforce.
HOW WE HELP
ProviderTrust delivers NCQA-certified, automated primary source verification across all healthcare disciplines and all 50 states, drawing on more than 650 individual state licensing boards and monitoring more than 7,000 license and credential types. Using industry-leading data, we deliver 95% of verifications within two days and deploy a dedicated data oversight team to scrutinize any mismatches, at no extra cost.
What we deliver:
Client Testimonials
“Our data is so much better than it was. We’re more confident in our screenings. We are able to act more quickly. We’re more efficient.”
“In a short period of time, ProviderTrust’s guidance and expertise has simplified our day-to-day operations and improved our overall business, but more importantly, it’s allowed us to focus on achieving our mission ‘To Improve the Oral Health of All.”
“With ProviderTrust, we’ve reduced so much manual work that it has freed up time for our team to focus on additional compliance initiatives that, historically, we just didn’t have enough resources to address. We didn’t have to add staff to get the compliance oversight we always needed.”
“Before we met ProviderTrust, we did everything manually and we worked closely with our Human Resources department and Credentialing but the main thing is we didn’t have a centralized process or system where we can just gather all our information and all get the same information at the same time and that was really a big challenge.”
“Not only has ProviderTrust saved us countless hours of unnecessary work and delivered peace of mind that no exclusions will be missed, but their solution is also the most polished one that we work with.”
“Prior to ProviderTrust, we were manually tracking all of our primary source verification for hospital staff. It’s definitely taken a load off of our team. ProviderTrust has helped a lot with uncovering discrepancies in our data as well as building a process for the long term that can be used to avoid those data discrepancies.”
FREQUENTLY ASKED QUESTIONS
Primary source verification is the process of confirming a license or credential directly with the organization that issued it, such as a state licensing board or a certifying body, rather than relying on a copy of the document.
It helps ensure patient safety, supports regulatory and accreditation compliance, and confirms that staff hold valid, active credentials for their roles.
Most organizations verify credentials at the time of hire and then monitor them on an ongoing basis, since licenses can expire, lapse, or become subject to disciplinary action at any point.
A background check typically covers a broader review of a candidate’s history, while primary source verification specifically confirms that a license or credential is valid directly with the issuing body.
ProviderTrust automates verification across all 50 states and all healthcare disciplines, delivers 95% of results within two days, and investigates every suspected match with a dedicated data oversight team.
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