A decade of partnership: ProviderTrust helps DCI scale expanding compliance monitoring needs
For more than a decade, ProviderTrust and Dialysis Clinic, Incorporated (DCI) have cultivated a partnership dedicated to effective employee compliance monitoring that helps ensure safe healthcare for DCI’s clients. Throughout 12 years of changing healthcare regulations, leadership transitions, and challenges of scaling operations, DCI has leaned on ProviderTrust in an unwavering commitment to higher monitoring standards.
“It has eliminated all of the manual work that we have to do, but it's also given us peace of mind that we're not going to have the government knocking on our door because ProviderTrust is going to make sure that we have all the tools that we need to function and do our job.”
Anita Tipton
Sr. Compliance Specialist at Dialysis Clinic Inc.
Let's do better together. Explore our employee monitoring solution.
Michael Rosen, Esq.
Co-Founder
“I hope that they'll continue to be a client 11 years from now. It'll be one of those stories where we can say they bet on us at a time in which we were trying to get our feet into the market, and we value that. We're going to do everything we can to listen to them and hear how we can make automation and centralization better for them and really achieve that peace of mind that their patients are safe in the hands of their providers.”
WRITTEN BY: RACHEL WILSON | 10 MIN
DCI, a non-profit organization, has been servicing the kidney community for over 50 years. DCI manages 5,000 employees and provides care for approximately 14,000 patients in over 250 clinics across 30 states. DCI also conducts research and supports care related to kidney transplants and dialysis. ProviderTrust is based in Nashville, Tennessee, and delivers the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and pharmacy organizations.
Throughout the partnership, ProviderTrust and DCI worked together through years of OIG-HHS enforcement and regulatory compliance directives, leadership changes at DCI, and of course, a global pandemic. The partnership with ProviderTrust helped DCI evolve its processes and technology to scale. As a result, DCI’s automated quarterly employee monitoring program with ProviderTrust has saved 78 hours a week on manual labor, freeing up the compliance team to focus on other vital compliance needs. Erin Gier, DCI’s chief compliance and privacy officer, described the burden of compliance monitoring without a centralized platform like ProviderTrust as “really difficult, if not nearly impossible.” ProviderTrust allows DCI to pull the reports they need, exactly when they need them, from one centralized location, allowing their compliance officers to have an overall view of providers without the risk of anything falling through the cracks.
Since DCI became a client of ProviderTrust, there have been changes to leadership and an expansion of DCI’s services. As a result, DCI’s compliance monitoring program and workflows required some updates along the way, as well. In 2018, Gier stepped into the role of chief compliance officer and initially spent time evaluating how the instance of the ProviderTrust platform was working, identifying areas for optimization. ProviderTrust was able to work with DCI to make several enhancements and further refine their compliance monitoring process, specifically around improvements to their centralized reporting process, ensuring vital employee monitoring intelligence was available in the moments DCI needed most.
And it wasn’t the first time DCI required ProviderTrust to evolve and scale with their business. Over the course of their partnership, ProviderTrust has listened to feedback provided by DCI and made adjustments and improvements as necessary, especially as DCI continued to expand.
“The company has always been there and open to our needs as things change, and as we need to change, they've changed along with us,” Tipton said. “It has just been a great partnership… and it starts from the top down. It’s the leadership that makes the company. They've always been there for us, and when we've asked them to look at something or change something, they have really stepped up to the plate.”
A lot can change over the course of a decade, especially as technology, policy, and standards continue to evolve in healthcare. From budgets to competitors to regulation changes - there are various factors that can influence the decision to continue to integrate a partner like ProviderTrust into an organization’s compliance monitoring program. Ultimately, the quality of service, ability to scale, and fostering of the relationship side of partnership have allowed ProviderTrust to continue earning DCI’s business from the beginning.
“I hope that they'll continue to be a client 11 years from now. It'll be one of those stories where we can say they bet on us at a time in which we were trying to get our feet into the market, and we value that,” Rosen said, reflecting on the more than decade-long partnership with DCI. “We're going to do everything we can to listen to them and hear how we can make automation and centralization better for them and really achieve that peace of mind that their patients are safe in the hands of their providers.”
“It has eliminated all of the manual work that we have to do, but it's also given us peace of mind that we're not going to have the government knocking on our door because ProviderTrust is going to make sure that we have all the tools that we need to function and do our job."
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Dialysis Clinic, Inc. offices in Nashville, TN.
DCI became a client of ProviderTrust in 2011 after expressing a need for an automated compliance monitoring solution for 4,500 providers and employees. As a young company, ProviderTrust quickly connected with DCI on their aligned beliefs that everyone deserves safe, accessible healthcare, establishing an excellent partnership beyond the scope of business transactions.
Anita Tipton, senior compliance specialist at DCI, recalls her first meeting with ProviderTrust co-founders Chris Redhage and Mike Rosen. At the time, ProviderTrust was a small, new start-up with just one or two other clients, but Tipton felt that Redhage and Rosen both believed in the ProviderTrust offering and how it could grow. ProviderTrust offered the best platform for what DCI needed from an automated employee monitoring solution, creating efficiencies for the compliance team and ensuring DCI had ongoing and accurate monitoring of necessary primary sources. Further, Redhage and Rosen established a relationship-first approach to working with DCI, going above and beyond to take time and care in directly addressing questions and concerns from DCI, Tipton said.
“It has just been a great partnership… and it starts from the top down. It’s the leadership that makes the company. They've always been there for us, and when we've asked them to look at something or change something, they have really stepped up
to the plate."
The healthcare regulatory landscape is ever-evolving, and the last decade has been no exception. With OIG-HHS enforcing regulations across state and federal lines, as well as navigating new regulatory territory related to the COVID-19 pandemic, compliance managers have taken on the increased burden of managing their existing compliance programs in addition to quick-evolving government updates.
Tipton said she’s confident in ProviderTrust’s ability to keep pace with monitoring licenses and exclusions related to OIG-HHS guidelines, which in turn, allows
for more peace of mind.
“It has eliminated all of the manual work that we have to do, but it's also given us peace of mind that we're not going to have the government knocking on our door because ProviderTrust is going to make sure that we have all the tools that we need to function and do our job,” Tipton said.
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