Case Studies

Exploring the Transition from Manual to Automated License Verification

How an Academic Health System's HR Team Gained Efficiency, Data Integrity, and Confidence

This client is a patient-centered academic health system in the Midwest with a population of 4,500 employees, providers, and students. Their partnership with ProviderTrust includes automated license and credential verification as well as ongoing state board action monitoring.

Before partnering with ProviderTrust, this client had relied on slow, overly manual processes for license and credential verifications. On a monthly basis, a single Human Resources team member would manually verify each hospital staff member’s credentials against the primary source and track the results in a spreadsheet.

ProviderTrust’s focus on data integrity uncovered discrepancies that had gone undetected under the manual system. A partnership with ProviderTrust has enabled this client to establish a strong data maintenance strategy that will lead to a higher level of data integrity in the long term.

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